Returns & Refunds Policy

1. Return eligibility

Returns can be requested for eligible delivered orders through your Dibble account. To request a return, open your order history and submit a return request with the reason and supporting details.

2. Return window

Return requests should be submitted within 14 days of delivery unless local consumer rights provide a longer period. Requests submitted outside this period may be declined unless required by law.

3. Review process

Once submitted, your request is reviewed by the seller and/or Dibble support team. You will receive status updates in your returns dashboard and by email if you have return notifications enabled.

Return statuses may include requested, approved, rejected, received, refunded, or closed.

4. Refund timing

If a return is approved for refund, payments are refunded to the original payment method. Processing times vary by payment provider and can take 5-10 business days after the refund is issued.

5. Condition of returned items

Returned items should be sent back in the condition agreed during the return approval process. Items that are damaged, used beyond reasonable inspection, or missing components may be eligible only for partial refund or rejection where legally allowed.

6. Non-returnable items

Certain custom, perishable, or hygiene-sensitive products may be non-returnable unless faulty or not as described. Product-specific terms shown at checkout or in the listing apply.

7. Help and disputes

If you are unable to resolve a return issue directly, you can raise a dispute in your account. Dibble may review the order history, return history, and supporting evidence to determine an outcome.

8. Contact

Need help with a return? Contact us at support@dibblemarketplace.com.